Delivery information

Standard delivery is free on every order. Any other delivery option and its price is shown clearly at checkout before you pay, and is included in the total of your order confirmation.

We prepare each order with care and send you an email with tracking details once it has been dispatched. The estimated delivery time for your address is shown at checkout.

Unless we agree a different date with you, we will deliver your order within 30 days of it being accepted. If we cannot, we will tell you, and you may cancel for a full refund.

• Please check your delivery address carefully before paying; we cannot be responsible for delays caused by an incorrect address.
• If you are not at home, the carrier will usually leave a card or notification explaining how to rearrange delivery or collect your parcel.
• The parcel is our responsibility until it is delivered to you or to someone you have nominated.

If your parcel has not arrived within the estimated time, arrives damaged, or an item is missing, contact us at [email protected] with your order number. We will investigate with the carrier and, where the parcel is lost or damaged in transit, send a replacement or refund you in full at no cost to you.

You have 14 days from delivery to cancel your order. How to return an item, who pays for postage and how refunds work are all explained in our Returns & Refunds policy.