Returns & refunds

You must send the goods back to us without undue delay and in any event no later than 14 days after the day on which you told us you were cancelling. We will confirm the return address by email when you contact us. The deadline is met if you send the goods back before the 14-day period has expired.

Return costs: unless the item is faulty or not as described, you pay the direct cost of returning the goods. We recommend a tracked service, as the parcel remains your responsibility until it reaches us.

You may try items on as you would in a shop. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, for example garments that have been worn outdoors, washed, altered, perfumed or that have had their labels removed. In that case we may reduce your refund to reflect the loss in value.

If you cancel, we will refund all payments received from you, including the cost of standard delivery. Please note:

• if you chose a delivery option more expensive than our least expensive standard delivery, we only refund the cost of standard delivery;
• we refund you within 14 days of receiving the goods back, or of you providing evidence that you have sent them back, whichever is earlier;
• we refund using the same payment method you used for the original purchase, unless you have expressly agreed otherwise. You will not be charged any fee for the refund.

Depending on your bank, it may take a few additional working days for the refund to appear on your statement.

If an item arrives damaged, faulty or is not what you ordered, please email [email protected] with your order number and a photo. We will pay the return postage and, at your choice and in line with your legal rights, refund, repair or replace it. These rights are in addition to, and do not depend on, the 14-day right to cancel.

Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery; after that you are entitled to a repair or replacement, or a refund or price reduction if that is not possible. EU customers benefit from the legal guarantee of conformity of at least two years. See our Terms & Conditions for details.

If you would like a different size or colour, the quickest way is to return the original item under this policy and place a new order for the item you want, so it is not sold out in the meantime. If you are unsure about a size, write to us before ordering and we will gladly help.

The right to cancel does not apply to:

• items made to your specifications or clearly personalised (for example, custom embroidery or alterations made at your request);
• sealed goods not suitable for return for health protection or hygiene reasons, once unsealed after delivery (for example, earrings, underwear or swimwear with the hygiene seal removed).

Sale and discounted items have exactly the same 14-day right to cancel as full-price items. Your rights for faulty items are never affected by these exceptions.

Complete and return this form only if you wish to cancel the contract. You can copy it into an email to [email protected].